Surestay Hotel By Best Western Fairfield Napa Valley, Fairfield

The hotel had a certain smell that made my stay uncomfortable, but it provided a place to stay. The room also smelled of stale smoke, which was not pleasant.

Upon walking into the hotel, I immediately noticed how clean and well-maintained the rooms were, although some areas could use updating. The soundproofing was decent, but there were moments where it felt like I wanted to leave even though I had no other place to go. The service was prompt, professional, and accommodated our request to be near the jacuzzi. The location was convenient, close to the highway, a grocery store, and restaurants, but the presence of shady individuals behind the hotel late at night was a concern. The dining options were basic but satisfying, especially the coffee, juice, and pastries. Overall, the hotel has its highlights but also some areas that need attention.

The hotel had a basic room layout with no art on the walls, but it was clean, organized, and cozy. The service ranged from being very hospitable and accommodating to the worst service ever with rude staff. The location was good for specific needs, but the dining options were limited. The facilities were generally satisfactory, reflecting both positive and negative aspects.